Privacy Policy FIFA88 – Member Personal Data Protection

Introduction

Fifa88 takes the privacy and personal data protection of its members extremely seriously. As an online entertainment platform operating for the Malaysian market, we are subject to Personal Data Protection Act 2010 (PDPA) and comply with all provisions set out in that Act.

This Privacy Policy is designed to give you a clear understanding of our data protection practices. We believe every member has the right to know exactly how their information is managed — not merely to be told their data is "safe" without further explanation. This document is a testament to our commitment to transparency in data management.

Any enquiries regarding this Privacy Policy may be directed to our support team through the channels listed in the final section of this document.

Information We Collect

Fifa88 collects various types of information depending on how you interact with our platform. Generally, the information collected falls into three main categories:

A. Information You Provide Directly

• Full name as per valid identification document
• Date of birth and identification card number (MyKad) or passport
• Active email address and mobile phone number
• Current residential address
• Bank account details, e-wallets, or other payment method information
• KYC supporting documents such as copies of MyKad, utility bills, or bank statements
• Any other information you provide when contacting customer support

B. Information Collected Automatically

• IP address and estimated geographical location
• Device type, operating system, and web browser version used
• Login session data including time, date, and duration of use
• Gaming activity history and transactions on the platform
• Associated cookie data and device identifiers
• Pages visited, time spent, and navigation patterns within the platform

C. Information from Third Parties

• Identity verification data from authorised KYC service providers
• Transaction information from trusted payment processors
• Security check data from fraud prevention services

Data Category	Example Information	Primary Purposes
Identity	Name, IC, date of birth	Account verification & KYC
Contact	Email, phone number	Communication & 2FA verification
Financial	Bank account, e-wallet	Deposit & withdrawal processing
Technical	IP address, device type	Security & fraud prevention
Usage	Gaming history, transactions	Regulatory compliance & service improvement

How We Use Your Data

All information collected by fifa88 is used for lawful and specific purposes only. We do not use your data for any purpose not stated in this Privacy Policy. The following are the primary purposes for which your personal data is used:

• Account Management: To create, maintain, and protect your member account on the fifa88 platform.
• Transaction Processing: To process deposits, withdrawals, and any financial transactions you make on the platform.
• Identity Verification (KYC): To verify that you meet age and location eligibility requirements and comply with legal obligations.
• Fraud Prevention: To detect and prevent illegal activity, fraud, money laundering, and platform abuse.
• Service Communications: To send important notifications relating to your account, transactions, policy changes, and security updates.
• Customer Support: To assist you in resolving any issues or enquiries submitted to our team.
• Platform Improvement: To analyse usage patterns for the purpose of improving user experience and service quality.
• Legal Compliance: To fulfil regulatory compliance obligations and legal requirements applicable to our operations.
• Responsible Gaming: To monitor gaming patterns and identify members who may require responsible gaming support.

Legal Basis for Data Processing

In accordance with the provisions of PDPA 2010, fifa88 processes your personal data on the following lawful bases:

• Consent: When you register an account and agree to our Terms and Conditions and Privacy Policy, you provide consent for the processing of your data for the stated purposes.
• Contract Fulfillment: Data processing necessary to carry out the services you request, such as processing deposits and withdrawals.
• Legal Obligation: Processing required to comply with legal obligations applicable to our operations, including anti-money laundering (AML) requirements.
• Legitimate Interest: Processing for fraud prevention, platform security, and service improvement purposes that do not affect your fundamental rights.

Sharing Information with Third Parties

Fifa88 does not sell, rent, or disclose your personal data to any third party for marketing or commercial purposes without your consent. However, in certain situations, we may need to share your information with the following parties:

• Service Providers: Payment processors, KYC providers, and hosting companies that assist us in operating the platform. All such third parties are bound by strict confidentiality agreements.
• Legal Authority: Information may be disclosed to law enforcement authorities, courts, or regulatory bodies when required by law or court order.
• Fraud Prevention: Certain information may be shared with fraud prevention agencies or industry information-sharing networks to protect the platform and members from illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction, with appropriate notice provided to you.

Data Security

We continually invest in our security infrastructure to ensure your personal data is always protected from unauthorized access, loss, or misuse. Key security measures we have implemented include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard encryption protocols.
• Stored Data Encryption: Sensitive data such as financial information and identity documents are encrypted at rest within our database.
• Two-Factor Authentication (2FA): The 2FA system protects member accounts from unauthorised access even if your password is compromised.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity.
• Internal Access Controls: Only staff with a legitimate business need are permitted to access members' personal data, and all access is recorded.
• Regular Security Audits: Security assessments and penetration testing are conducted periodically by independent security experts.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of any data security breach affecting your information, we will notify you within a reasonable timeframe in accordance with legal requirements.

Data Retention Period

Fifa88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. Generally:

• Active Account Data: Retained for as long as your account is active and for a specified period after account closure to allow for the resolution of any outstanding claims or enquiries.
• Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of five (5) years from the account closure date or the date of the last transaction, whichever is later.
• System Logs & Communications: Retained for two (2) years for security and dispute resolution purposes.

Once the retention period expires and there is no further legal requirement, your data will be securely deleted or anonymised in accordance with our data management procedures.

Cookies & Tracking Technologies

The fifa88 platform uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve performance and user experience.
• Functional Cookies: Stores your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Helps us understand aggregated platform usage patterns for service improvement purposes.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the platform.

Your Rights as a Data Subject

Under the PDPA 2010 and applicable data protection legislation, you have the following rights regarding your personal data held by fifa88: